Frequently Asked Questions:
- Do you have a forum?
- Can I register my product with Open Labs?
- How can I place an order if I reside outside of the US?
- Does Open Labs offer financing?
- Can I get online tech support?
- Can I install any of my own audio applications and plug-ins on a NeKo/MiKo/DBeat/SoundSlate?
- I read that MimiK will allow me to borrow the sounds of my current keyboards for use on a Open Labs products. How is that possible?
- I really want to demo a product. Is Open Labs equipment in music stores?
- I have a 24 inch widescreen monitor; will I be able to use it with NeKo/MiKo/DBeat/SoundSlate?
- Will I be able to produce my CD with a NeKo/MiKo/Dbeat/SoundSlate?
- Is there an endorsed artist program?
- I really want to be able to send friends and colleagues my new mixes, how can this be done with a NeKo/MiKo/DBeat/SoundSlate?
- I am new to recording and computer based recording stations. How will I be able to use Open Labs equipment? And, if I my unit is not working properly how can I get it repaired?
- Are the sounds on Open Labs products comparable to other keyboards on the market?
- What sort of upgrades are available?
- Will I be able to use Pro Tools on a NeKo/MiKo/DBeat/SoundSlate?
- Will you help me with third-party software and hardware?
- Is the warranty on Open Labs products transferrable?
- I'm interested in becoming an Open Labs dealer. How do I go about this?
- Do you have any customer testimonials?
Do you have a forum?
Yes. Please follow this link to our forums, click here. You will need a valid email address to sign-up for an account. It can take up to 48 hours before your account is approved. (Note: A few months ago we upgraded our forums to provide our community the ability to blog about their music, discuss ideas with their peers, and find answers to technical support questions. You may need to create a new account.) (back to top)
Can I register my product with Open Labs?
Yes, please take a moment to Register your product with us.
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How can I place an order if I reside outside of the US?
You can place an order directly or if there is a dealer in your country, you can order from them if you prefer. Please reference the dealer page in our site for a list of our authorized dealers.
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Does Open Labs offer financing?
Yes Open Labs currently offers two types of financing. Go to our financing page for more info. (back to top)
Can I get online tech support?
Yes, you can. Open Labs' instruments are equipped with an Ethernet port allowing access to the internet via a broadband connection for downloading the latest sounds and plug-ins, sharing your music and video, or for on-line tech support from Open Labs. If you run into an issue that requires support, our online technicians can remotely view and control your instrument, no matter where you are on the planet – even move your cursor to navigate to the issue while you watch and learn – and help you get back to making music, without ever having to leave your studio. You must first register your product to schedule an on-line session.
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Can I install any of my own audio applications and plug-ins on a NeKo/MiKo/DBeat/SoundSlate?
Yes, Our Products will accept any application or plug-in that is compatible with Windows XP.
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I read that MimiK will allow me to borrow the sounds of my current keyboards for use on a Open Labs Products. How is that possible?
1. Install MimiK into an Open Labs system.
2. Connect via MIDI, the source keyboard or hardware sound module to the NeKo/MiKo/DBeat/SoundSlate.
3. Connect the output of the source keyboard or hardware sound module to the inputs of the NeKo/MiKo/DBeat/SoundSlate.
4. Set up some basic parameters within MimiK.
5. Select the "Clone" button in MimiK.
6. MimiK will automatically sample all presets complete with after touch and other nuances.
7. Play or sequence the sounds using the NeKo/MiKo/DBeat/SoundSlate.
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I really want to demo a product. Is Open Labs equipment available in music stores?
Yes, call one of our dealers in your area or contact us directly at 512-444-6222.
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I have a 24 inch widescreen monitor; will I be able to use it with NeKo/MiKo/DBeat/SoundSlate?
Yes, all of our products have an external monitor output with a maximum resolution of 2048x1536. You can use this connection to hook up and extend your desktop to your widescreen monitor.
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Will I be able to produce my CD with a NeKo/MiKo/DBeat/SoundSlate?
Yes, Neko/Miko/DBeat/SoundSlate is configured so you can immediately start creating your music. It is not necessary to purchase or install any other software or plug-ins. All you need are some blank CDs.
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Is there an endorsed artist program?
Yes. Please contact Sales for more information on how to become an Open Labs endorsed artist. 512-444-6222 option 1 or 1-877-978-0888 / sales@openlabs.com (back to top)
I really want to be able to send friends and colleagues my new mixes, how can this be done with a NeKo/MiKo/DBeat/SoundSlate?
All of our products have a built in Ethernet port. You will be able to plug this directly into your own cable/DSL modem, enabling you to email, collaborate and share your work over the net.
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I am new to recording and computer based recording stations. How will I be able to use Open Labs equipment? And, if I my unit is not working properly how can I get it repaired?
Via the internet, an Open Labs Technical Support Guru can remotely log-in to your NeKo/MiKo/DBeat/SoundSlate, and give you basic tutorials on using the unit. The Tech will also be able to repair most software related issues on the remote session. This service is free to all owners. Also, there are various video tutorials and user guides pre loaded on the unit.
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Are the sounds on a Open Labs products comparable to other keyboards on the market?
Yes, the sounds installed on our products rival the best keyboards on the market. With purchasing Mimik and installing it on a NeKo/MiKo/DBeat/SoundSlate you will even be able to clone the banks of your favorite keyboards.
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What sort of upgrades are available on Open Labs products?
Upgrades vary by product. Possible upgrades include RAM, hard drive space, MimiK, Pro Tools 8 and Ableton 8. (for more info see our products page or contact sales) (back to top)
Will I be able to use Pro Tools on a MiKo/NeKo/DBeat/SoundSlate?
Yes. Pro Tools is even available through purchase of an Open Labs product. See here for more info. (back to top)
Will you help me with third-party software and hardware?
Please consult customer-support for that company, or check online forums specific to that product. For your convinence we have linked some of the more frequently requested company websites below:
www.cakewalk.com
www.digidesign.com
www.lividinstruments.com
www.motu.com
www.native-instruments.com
www.propellerheads.se
www.steinberg.net
www.sonycreativesoftware.com
Is the warranty on Open Labs products transferrable?
No. The only way to transfer a warranty is to send it in to Open Labs for recertification. Please call Sales for more info. 512-444-6222 option 1 or 1-877-978-0888 / sales@openlabs.com (back to top)
I'm interested in becoming an Open Labs dealer, How do I go about this?
Fill out our online form here or contact us directly at 512 444 6222 option 1 (back to top)
Do you have any customer testimonials?
Yes, we have a list here.
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Still have questions? Call us at 1-877-978-0888 or Chat Live with an OL Rep!