Open Labs Support
Product Registration
Please take a moment to Register your product with us. You must register your product to receive tech support.
Contacting Tech Support
Contact Open Labs Tech Support Monday-Friday 10am-7pm CST
(Assistance outside these hours is available by email request)
(512) 444-6222
1-877-978-0888
About Our Support
Please be at your machine and near an internet connection before calling technical support for assistance. In many cases technical support may need to log-in to your machine to diagnose issues.
Telephone, email, and remote session support (equipment not included) is available to the original Owner/Buyer of new products for the length of the limited warranty that came with your Open Labs hardware product. To determine the length of your limited warranty, see your packing slip or invoice. If your packing slip or invoice does not state the length of your limited warranty, then it is ONE (1) year from the date of original retail purchase of your Open Labs hardware product.
Support is included for all hardware/software shipped with our hardware products.
Support is not provided for modifications to hardware/software by the user, and in some cases modifications to hardware/software may void the warranty.
Software that is not legally registered by the user and is not a legally authorized copy that has been installed on an Open Labs product may void the Limited Warranty and any continued technical support for the product will be at the sole discretion of Open Labs.
You must register your product to receive technical support.
Additional telephone technical support outside the limited warranty may be purchased at $49.00 per incident (without Internet connections - $79.00) by calling 512-444-6222.
Additional telephone technical support outside the limited warranty for Spyware and Virus Diagnosis and Removal may be purchased at $99.00 per incident.
Prices are subject to change without notice.
Visit our Warranty page for more information on our Warranty.
Visit our Policy page for more information on our terms and conditions.
Online User Forums and Support
You can find additional help in our User Forums.
Open Labs provides additional support through web based tutorials and online forums for Do-It-Yourself solutions and training with your Open Labs hardware and software. This support is available to Open Labs hardware owners/buyers by visiting forum.openlabs.com. Since the hardware and software products shipped by Open Labs change over time, the details in the materials and information available through the tutorials and online forums may or may not apply to your hardware or software. Care should be taken – particularly with information provided by third parties on the online forums.
Additional Support for Third-Party Software/Hardware
Should you have an issue or question about installed third-party software or hardware, please consult customer-support for that company, or check online forums specific to that product. For your convenience we have linked some of the more frequently requested company websites below:
• Pro Tools
• Cubase/Steinberg ‘family’
• Sonar/Cakewalk ‘family’
• Ableton Live
• Reason
• Sony Creative ‘family’
• Native Instruments Komplete
• Waves
• Spectrasonics plugins
• WaveLab
• Fruity Loops/FLStudio
POLICIES
Visit our Policy page for more information on our terms and conditions.
LEGAL
Visit our Legal page for more information on our privacy policy.
PRODUCT REGISTRATION
Please take a moment to Register your product with us.