Policies
Payment
We accept Visa, MasterCard, American Express, Discover Card, Wire Transfer, Certified Bank Check and PayPal (additional 3% charge). For all Credit Card orders - we only ship to the billing address of the credit card holder. International Orders must be prepaid via Wire Transfer only. Personal or Business Checks are subject to a three day processing period and must clear purchaser's bank prior to an order shipping. All orders placed with Open Labs, either by phone, fax, mail or online constitutes the acknowledgment and acceptance of all conditions listed on OpenLabs.com.
Secure Transaction
OpenLabs.com online order form features the SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site. All online orders will be confirmed by email or telephone. Credit Card orders will be shipped only to the credit card billing address.
Shipping
All shipments within the 48 Contiguous State will be sent via DHL, UPS ground service or FedEx ground, unless air delivery is requested. Your air options are Next Day Air, 2nd Day Air and 3-Day Select. For International Orders, we use UPS Expedited Service (for Canadian Orders, we use UPS Standard Ground Service or USPS Service). For shipments to Alaska, Hawaii and Puerto Rico, 2nd Day Air Service will be utilized. We do not ship COD. Air shipments are subject to Dimensional Weight. Please go to UPS.com for explanation.
All customers wanting to cancel orders must do so before they ship. The customer placing any online order will be responsible for all shipping charges to and from their location if the placed order has shipped prior to cancellation. The customer placing an online order will be responsible for all restocking charges for orders canceled post shipping.
Every carrier used by Open Labs is required to verify and sign for the condition of and the number of pieces that are released to them for delivery. Our control and responsibility for any shipment ceases when the carrier signs the Bill of Lading. When you sign the Bill of Lading, you legally assume responsibility of the shipment being delivered. Please, thoroughly inspect each shipment immediately upon arrival.
All Sales Are Final
In the case that your product is defective and still under factory warranty, we will repair or exchange the product at our discretion for an exact match only, you may not switch to a different item and a refund will not be given. Please refer to our Damaged Shipments and Refund policies below.
Damaged Shipments
Shipments are carefully and properly packaged by Open Labs, the ultimate responsibility for delivery in good condition rests with the carrier. If you should receive your merchandise damaged by the Shipping Carrier, you must contact Open Labs within 24 hours or claim can not be filed. Keep all original packaging, including packing materials and original shipping carton. Be sure to make note of irregularities or damage to the merchandise on the freight receipt. Open Labs will call the Shipping Carrier to report the claim. The Shipping Carrier will issue a Damaged Call Tag and have the package returned to Open Labs. DO NOT return damaged items without prior approval.
Do not attempt to remove your merchandise from its shipping container and styrofoam packaging without assistance. Damages cause from dropping the merchandise will void all warranties and protection.
Warranty Returns or Exchanges
All return products must have a Return Material Authorization ("RMA") number issued by Open Labs only. Returns will be refused without a proper RMA number. The RMA number is valid for only 20 calendar days from the date issued. Open Labs must receive the product back within 20 calendar days; otherwise, you are subject to be billed for the item. All returns must be sent prepaid - no collect shipments will be accepted. Open Labs recommends that you insure the returned parts for it's full value to protect yourself against loss with the carrier.
All authorized return merchandise must be unused and in it's original packaging, All invoices, documentation, warranty cards, instructions, software and hardware MUST also be returned. No return or exchange on merchandise that shows signs of having been modified (hardware or software). Open Labs does not issue refunds for shipping charges.
Backorders
Due to fluctuations in the availability of parts and components, orders will occasionally need to be placed on backorder. You will be notified within 14 days of order placement should your merchandise be placed on backorder status. You will not be charged for backordered item(s) or shipping costs until the item(s) have shipped, unless such items are a special edition or customized order. You may contact our Sales department at 1-877-978-0888 for inquiries.
Used Items
Your interactions with outside organizations and/or individuals for the purpose of purchasing used merchandise, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. Open Labs offers no transfer of our Manufacture Warranty on used merchandise purchased through an unathorized dealer or third party. These items are sold as is. User/Buyer assumes all costs and risks associated with the purchase of used merchandise through auction or wholesale (Ebay, UPS salvage, classified ad, etc.). You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third parties or individual. For a list of our Authorized Dealers, please see our Dealer's page.
Technical Support
Telephone, email and remote session support is available to the original Owner/Buyer of new products the life of the product.
Support is included for all hardware/software shipped with our products.
Support is not provided for modifications to hardware/software by the user and in some cases may void the warranty.
Additional telephone tech support can be purchased at $49.99 per incident (without Internet connections - $79.99) by calling 512-444-6222 or an annual Open Labs Technical Support Plan is available. Please speak with a salesperson regarding such plans.
Typographical Errors
Open Labs is not responsible for typographical, pricing, product information, advertising, shipping errors or for orders lost/delayed through server downtime. In the event of an incorrect price due to typographical error, OpenLabs.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If you believe you have found an error on our website or printed material, please contact us.
Proprietary Notice
OpenLabs.com, Open Labs, OpenStudio, OpenSynth, NeKo, MiKo, OMX, Karsyn, mFusion and Mimik are protected trademarks and may not be used without prior written consent. Use of images or copyrighted logos/artwork not listed here http://openlabs.com/webimages/ or provided by express permission is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations.
LEGAL
Visit our Legal page for more information on our privacy policy.
WARRANTY
Visit our Warranty page for more information on our Warranty.
PRODUCT REGISTRATION
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